Frequently Asked Questions



Getting Started

  • Glad you asked, BriskSale is an online marketplace built with you in mind.  We started BriskSale on the belief that online marketplaces should be simpler, cheaper, faster, and more honest.  Let me explain how we accomplish each of these:

    • Honest and cheaper go together -> we do not charge sellers any fees whatsoever, nothing, really, and those savings are passed on to buyers.

    • Easier -> we built this entire system from scratch, so we were able to correct issues that larger companies might be stuck with.

      • “If I have seen further, it is by standing on the shoulders of giants.”

        • Isaac Newton

    • Faster -> Instead of spending tons of money on marketing we put that money back into your pocket by not charging fees.  Instead of fees, sellers have the option to offer a commission which goes to the BriskSeller who finds a buyer.  Imagine thousands of people trying to find a buyer for your item.  The connection is made faster with BriskSale and everyone wins.
  • A seller is anyone who posts an item on BriskSale to sell.  For example, if you have an old computer sitting around and you post it on BriskSale, you’re now a seller.

  • A BriskSeller doesn’t post items for sale.  Instead, he/she attempts to find buyers for items already posted on BriskSale.
  • Any individual or company with a great new or used product can sell it on BriskSale.

Have hundreds or thousands of products you’d like to upload to BriskSale?  We’re currently offering a complimentary inventory upload to all of our sellers. Just send your inventory file to us at Inventory@BriskSale.com and we’ll upload all of your products to the BriskSale marketplace.

 

After sending us your inventory file, we’ll contact you if we require more information.  You’ll have the chance to review your listings before they’re uploaded.

 

Format requirement: CSV or Excel file

While on BriskSale:

  1. Respond to customer questions in a polite and timely fashion.
  2. Ship products within 48 hours after receiving an order.
  3. Be Honest!


Suggestions to generate more sales:

 

4.     Engage potential customers through various mediums like social media.  People like to know who they’re actually buying from.  While we will market your item for you, marketing your item yourself is more efficient and instills confidence.

5.     Create a store on BriskSale that tells your story.  While the stores on BriskSale are very quick/easy to set up, we offer enough customization for you to showcase who you are.  Explain why your shop is the place to buy the items you’re selling.  Also, every store on BriskSale will eventually show up on Google as a standalone website/store, so make sure to use a store name that people looking for your items would search for.

6.     Create beautiful listings with explanatory descriptions.  Many people will not spend the extra effort to contact you with questions, so make sure to answer most/all potential questions in your product description.

7.   Don't try to trick customers.  Online shoppers are intelligent and will often search multiple places to find the best deal.  We don't charge any fees, so BriskSale allows you to lower your prices by 5-10%.  If your product prices are competitive, you will sell consistently.

8.     Use our BriskSeller network.  By offering commissions when posting your products, your listings will automatically be included in our BriskSeller network.  This means our BriskSellers will attempt to connect you with customers by sharing your products on social media, within their personal circles, etc.  They use a variety of methods to put your products in front of people who are likely to make a purchase.  If a BriskSeller successfully connects you with a customer and makes the sale, he/she earns the commission associated with that product.

 

My Account

  • Just click on “Hello, ‘your name’” -> “Dashboard”

  • Don’t worry, you can easily reset it here

  • Your username is the email address that you’ve signed-up with.

Wallet

  • Your wallet simply holds funds until they’re cashed-out. It is mostly used by BriskSellers to hold their commissions, but there are certain situations in which buyers/sellers will hold a balance in their wallet.

  • No, we do not allow deposits.

  • If you have a balance in your wallet just click “Cash-Out” and you’re good to go!

  • Typically 2-3 days

  • Just click on your account -> “Settings” ->“BriskWallet Payout”. Right now we only support cashing-out your wallet balance to your Paypal account, but direct-depositing to bank account is in the works!

Buying

  • Since shipping is performed by each seller individually we cannot say for certain.  However, sellers are required to ship your item out in a reasonable amount of time (within 48 hours).

  • We accept the following Credit/Debit cards: Visa, MasterCard, American Express, Discover, JCB and Diner’s Club

  • If you accidentally purchased an item, you can file a cancellation request with the seller by going to “My Account” -> “My Orders” -> “Request Cancellation.”  You might need to contact the seller to process a return/exchange if the item already shipped
  • You need to confirm receipt of the correct order so we can release your funds to the seller.  This is an effort to make sure you receive the right items and prevent fraud. If you do not confirm, your order will be auto-confirmed 48 hours after delivery.

Selling

  • Anything, really, except: cars, houses, precious stones (diamonds, etc.), and we generally do not like to see any explicit adult material.  At the current moment we are not allowing the sale of items for over $2,500

  • You can ship using any major carrier of your choice, we just need the tracking number for delivery confirmation.

  • If you've linked your Paypal account, you'll receive your payment immediately at the time of purchase.


Since many online shoppers don't have/use Paypal, we recommend adding a BriskSale payout method as well (bank account or Venmo). Here are the payout specifics:

  • We hold your funds in escrow until your item has been shipped/delivered/confirmed, then we release the funds to your bank account or Venmo.  The funds' delivery speed depends on your bank and can be anywhere from 1-3 days.

  • Because we don’t charge any fees whatsoever and offer you crowdsourced brokerage.  More info here

  • It is 100% optional, but recommended.  The purpose of the commission is to incentivize BriskSellers.  BriskSellers attempt to find buyers for your products.  If they succeed, they earn the commission and you have a sale!

  • You can set your listing to expire anytime up to one month from the time of posting.  Extending a listing is free, simply click +30 days on your “My Listings” page and you’re good to go!  We do this to ensure sellers are on top of their listings.  If you’re the forgetful type, don’t worry, we’ll send you an extension reminder when your listing is 3 days away from expiring.

There are multiple ways to increase your sales on BriskSale.  Here are a few suggestions:

 

1.     Engage potential customers through various mediums like social media.  People like to know who they’re actually buying from.  While we will market your item for you, marketing your item yourself is more efficient and instills confidence.

2.     Create a store on BriskSale that tells your story.  While the stores on BriskSale are very quick/easy to set up, we offer enough customization for you to showcase who you are.  Explain why your shop is the place to buy the items you’re selling.  Also, every store on BriskSale will eventually show up on Google as a standalone website/store, so make sure to include keywords that people looking for your items would search for.

3.     Create beautiful listings with explanatory descriptions.  Many people will not spend the extra effort to contact you with questions, so make sure to answer most/all potential questions in your product description.

4.   Don't try to trick customers.  Online shoppers are intelligent and will often search multiple places to find the best deal.  We don't charge any fees, so BriskSale allows you to lower your prices by 5-10%.  If your product prices are competitive, you will sell consistently.

5.     Use our BriskSeller network.  By offering commissions when posting your products, your listings will automatically be included in our BriskSeller network.  This means our BriskSellers will attempt to connect you with customers by sharing your products on social media, within their personal circles, etc.  They use a variety of methods to put your products in front of people who are likely to make a purchase.  If a BriskSeller successfully connects you with a customer and makes the sale, he/she earns the commission associated with that product.

BriskSelling

  • Essentially, BriskSelling is the act of connecting Sellers with Buyers.

    • A simplified real world BriskSelling situation would look like this:

    • John posts an iPhone for $500 with a $50 commission (The commission will only be shown to BriskSellers). You happen to know Ana who needs an iPhone. As a BriskSeller, you generate a BriskLink for the iPhone and send it to Ana. Ana opens the link, decides to buy the iPhone for $500 (again, the commission info will not be shown to her since she is a regular user or guest). Once Ana receives the iPhone from John, you will receive the $50 commission from the sale.
Succinctly put, anyone.  While experience in marketing and with various social media platforms is helpful, it's not required. A BriskSeller's ability to predict the needs of, and find, a buyer ultimately spells his/her success.
  • BriskSellers are the engine behind BriskSale.  A BriskSeller attempts to find a buyer for a specific item.  Going off the old example: A seller posts a computer for sale and specifies some amount of commission, a BriskSeller then sees that old computer and, remembering his sister needs a computer, sends her the link.  If she ends up buying that computer he will earn the commission offered by the seller.
  • This page briefly discusses the concept of BriskSelling. After you sign up to become a BriskSeller, you will have access to a short tutorial video here: BriskSelling Guide.

  • Once the buyer has received and confirmed the item we will put your commission into your wallet.  From the wallet you can “cash-out” anytime to your bank or Paypal account.

  • Why not?  BriskSellers can earn extra spending more or even a full salary.

  • That is entirely up to you.  BriskSelling is commission based, so the harder/smarter you work the more you’ll make.  There is no limit.

  • For each specific item you BriskSell, you will start a BriskSelling campaign and generate personalized BriskCode(s) to share with your friends/family.

  • At the current moment in time you can only BriskSell 20 unique items, so choose carefully!

Returns

  • This depends entirely on the seller, so make sure to read their return policy before making a purchase.  In order to initiate a return, swap, or refund go to “My Orders -> Order Details page -> Return Item.”  If for any reason you feel something was unfair, please do not hesitate to contact us here, we will do our best to make things right.

  • Go to “My Account” -> “My Orders” and click the order number to go to Order Details page. You can reach out to the seller by clicking "Contact Seller" on the Order Details page.

  • Make another request and try to work it out.  If you can’t, there’s a button on every messaging page to contact us.  If, for whatever reason, you can’t find that button feel free to contact us via: live chat, email, or phone.

Contact us

Email us anytime, 24/7

Support@BriskSale.com


Operating hours for Live Chat and Phone Support:

Eastern Standard Time (NYC)

Everyday 10am - 10pm


Call us: (888) 52-BRISK or (888) 522-7475 (During operating hours)

Sales, press 1

Support, press 2
  • Hopefully you were not on hold very long, but if you were, we hope you enjoyed the music.  It was made by Eric Speier; check out his site here

  • BriskSale’s core feature is our BriskSeller network.  When a seller posts a commission to compensate the BriskSeller that connects them with a buyer, that BriskSeller gets paid 100% of the commission.  If a seller posts a commission, and by BriskSale’s internal BriskSelling efforts - posting on Social media, google, etc., we find that seller a buyer before one of our crowdsourced BriskSellers, BriskSale will earn the commission.

  • At the current time, BriskSale is only available in the United States.  We do have international expansion at the forefront of our thoughts, though.  

  • If you’re interested in knowing when we expand operations outside of the USA, please let us know by email us at Support@BriskSale.com with subject "International availability".

Please message us, we’ll get back to you within 24 hours.

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Happy Brisking,

Team BriskSale